Liam O'GradyAI Solution Architect
Microsoft Agentic AI · Copilot Studio · Power Platform
Designing safe, scalable agentic AI on the Microsoft stack — from architecture and governance to delivery.
Senior architect, hands-on practitioner
Microsoft Agentic AI and Power Platform Solution Architect with 6 years' experience designing and delivering enterprise-grade solutions.
I lead AI and Copilot practices end-to-end — defining strategy, architecture and governance, owning delivery, and building the accelerators and training that make agentic AI repeatable and compliant.
Passionate about helping organisations and people use AI to solve real problems, work smarter, and learn faster.
- Performs internationally with the Irish folk band The Kings of Connaught — tours across Europe, the UAE and the US, with videos attracting over 20 million views online.
- Cycled London to Paris in 2023 with colleagues, raising over £80,000 for cancer charities.
- Final-year project: an analytics portal for Bluedrop Medical visualising NHS Trust data on diabetic-amputation reduction — featured in an ATU article.
- Running, cycling, football and the gym.
- Grew up on an Irish countryside farm — strong work ethic and a practical, problem-solving mindset.
Six years building and leading on the Microsoft stack
A summary of public role responsibilities. Specific clients, projects, integrations and metrics are kept private — request the CV for that level of detail.
Power Platform AI Solution Architect · DigPacks Ltd
Oct 2025 — PresentLeading the AI and Copilot practice — defining strategy, architecture and governance for safe, scalable agentic AI on the Microsoft stack.
- Set the strategy, architecture and governance model for Copilot Studio and Power Platform AI delivery.
- Own end-to-end design and delivery of Copilot Studio agents across multiple concurrent engagements.
- Build reusable accelerators, design patterns and training to make agentic AI delivery repeatable and compliant.
- Partner with senior stakeholders to align AI initiatives with measurable business outcomes.
- Run enablement and upskilling sessions, including hosting Microsoft's Agent in a Day on behalf of the practice.
Power Platform Solution Architect · Air Partner (a Wheels Up company)
Aug 2021 — Oct 2025Led the design, development and deployment of all Dynamics 365 and Power Platform solutions, scaling architecture and team alongside the business.
- Architected and delivered Dynamics 365 CE and Power Platform solutions aligned with rapid growth and parent-company integration.
- Led the AI transformation effort — Copilot Studio agents on Microsoft 365 and Teams, AI Builder automations, and an M365 Copilot readiness and rollout programme.
- Mentored and led the engineering and support team, providing technical guidance, code review and ALM standards.
- Designed and implemented a modern ALM process with multistep approvals, auditing and rollback for every solution deployment.
- Partnered with finance, marketing and operations to optimise licensing, integrations and cross-system data flow.
- Provided developer and end-user training and documentation to maximise adoption and effectiveness.
CRM Support Consultant · Microsoft Gold Partner · Codec Ireland
Oct 2019 — Aug 2021Primary support contact for large public and private sector customers across the Microsoft Business Applications stack.
- Delivered support, administration and customisation across Dynamics 365 CE, Power Apps, Power Automate, Power BI, SQL Server and Azure.
- Built and maintained functional solutions to SLA, working directly with senior client stakeholders.
- Contributed to the rollout and ongoing support of a Power Virtual Agent in production.
- Trained clients and onboarded new support engineers through structured handovers and documentation.
What I help organisations do
Generic capability areas I deliver across engagements. Specific client work and outcomes are private — available on CV request.
Copilot Studio Agents
Designing and delivering production-grade conversational and autonomous agents — applied across whatever the business needs, from IT and HR to operations, sales, finance, customer service and back-office.
- Knowledge-grounded agents over policies, knowledge bases and line-of-business systems
- Tool-using agents integrated with ITSM, CRM, ERP and collaboration platforms
- Voice-enabled agent patterns for high-volume inbound contact
- Hand-off, escalation and human-in-the-loop workflows
Agentic AI Architecture
End-to-end architecture for safe, scalable agentic AI on the Microsoft stack — Copilot Studio, Microsoft Foundry, Azure AI and the Power Platform.
- Reference architectures and reusable accelerators
- Capability models and phased delivery roadmaps
- Integration patterns across M365, Dynamics 365 and Azure
- Cost, performance and observability design
AI Governance & Adoption
Putting the guardrails in place that turn AI pilots into compliant, repeatable enterprise capability.
- Responsible AI, data residency and compliance reviews
- M365 Copilot readiness assessments and controlled rollouts
- Centre-of-excellence patterns, standards and ALM
- Training programmes and Agent in a Day enablement
Power Platform Engineering
Hands-on across the Power Platform — model-driven and code apps, Power Automate, Dataverse, plug-ins and Power BI.
- Model-driven apps, Dataverse modelling and C# plug-ins
- Power Automate flows and AI Builder automations
- Power BI dashboards and embedded analytics
- ALM with pipelines, environments and approvals
Dynamics 365 Customer Engagement
Delivering Sales, Service and Marketing implementations that move teams from inbox-driven work to managed, measurable processes.
- Sales, Customer Service and Marketing implementations
- Case management, SLAs and queue automation
- Real-Time Marketing journeys and integrations
- Document generation and process automation
Integration & Automation
Connecting Microsoft Business Applications with finance, ITSM and collaboration systems through clean, supportable integrations.
- ITSM and CRM integration patterns
- Finance and FX integrations
- Email and document automation
- Custom connectors and APIs
Tooling & technologies
Verifiable certifications & education
All current Microsoft certifications. Verification links can be added once Credly / Microsoft Learn URLs are confirmed.
Education
Notes from the field
Posts on Microsoft agentic AI, Copilot Studio and the Power Platform. Read everything on Medium →
Send Teams messages on behalf of your Copilot Studio Agent
Did you know you can send Teams messages as your Copilot Studio agent?You can send proactive 1:1 Teams messages from the agent — which is really handy for things like:“We’ve just deployed an update — try X and Y”“There’s…
Copilot Studio Building Blocks: A Practical Decision Tree
IntroductionCopilot Studio gives you a lot of ways to add “functionality”, which is great, but it also means the same requirement can be built in a few different places.In this post I’ll give a quick overview of the main…